Journey.
Knowledge.
Growth.
Transform business knowledge into a strategic asset through effective enablement and learning strategies.
You know your people are smart. But when they don’t have access to the right knowledge at the right time, it slows everything down from onboarding, to customer service, and even decision-making. I help you change that.
As a strategic partner in Knowledge Management (KM), Learning Experience Design (LXD), and Customer Experience (CX), I transform your organizational knowledge into a strategic asset. That means giving your team the tools and systems to find what they need, learn what they need, and do their best work, without bottlenecks.
Make Knowledge Your Competitive Edge
Most organizations don’t need another platform or a stack of training slides. They need a smarter way to connect people to knowledge and make it stick. Whether you're scaling a team, onboarding new hires, or equipping customer-facing pros, your enablement strategy should do more than check a box.
We blend instructional design, knowledge management, and CX best practices to build solutions that grow with you. Think centralized knowledge hubs, scalable learning experiences, and just-in-time support for every role.
Strategic Enablement That Actually Sticks
Hi I'm Julie (JD) Gillespie.
With 7 years of combined experience, an MBA in Information Systems and Knowledge Management, and certifications in Knowledge Management, Instructional Design, eLearning Development, Training, and Customer Success, I help you and your teams:
Build a Single Source of Truth
Design Scalable Learning Experiences
Bridge the Gap Between Knowledge and Action
Strengthen Customer and Employee Enablement
You're busy. You might not have the bandwidth or budget for a full-time enablement hire. That’s where I come in.
As a solo consultant, I embed quickly, assess your biggest gaps, and build lightweight, sustainable systems. Whether you need a one-time project or an ongoing partnership, I’m here to make enablement feel simple and strategic, not overwhelming.
One Consultant, Big Impact
Let’s Turn Your Knowledge into Power
Stop letting siloed information and scattered resources slow your team down. When your people are confident, informed, and empowered, your business runs better—period.
Explore our services to see how we can work together, or go ahead and book a call to get started.
“Do you need help in developing complex Knowledge Management solutions, from thought to finish? Call Julie.”
— Giovanni Piazza, Takeda Pharmaceuticals
“Julie Gillespie is one of the best instructional designers I have worked with.”
— Julie Noonan, Julie Noonan Consulting LLC
“Julie’s broad range of design and development skills rescued several of our projects.”
— Steve Brooks, Public Partnerships
My Mission is Simple
Facilitate every phase of the process with you and your team(s) so we can develop strategies that are within your scope to support and grow long-term! Your team should have ownership and accountability over the solutions we implement.
Together we can:
Build a Single Source of Truth – Centralize critical knowledge so employees and customers can access accurate, up-to-date information when they need it.
Design Scalable Learning Experiences – Create learning journeys and resources that empower teams to onboard faster, upskill confidently, and stay aligned as they grow.
Bridge the Gap Between Knowledge and Action – Turn tribal knowledge and documentation into practical, role-specific tools that drive real performance.
Strengthen Customer and Employee Enablement – Equip internal teams and customer-facing roles with the knowledge, workflows, and confidence to deliver great experiences.