About Us

Inside JKG Strategy & Design

Julie wears glasses & a turquoise shirt, standing in front of a geometric design multi-color wall. She is smiling and looking right at the camera.

Ask yourself “Who can help me accomplish this?”

instead of “How am I going to get this done?”

— Dan Sullivan

Julie wears a glasses and a black shirt seated on a brown concrete structure with trees and grass in the background. She is smiling and looking of to the right of the camera.

I’m the who to your how.

You’ve already committed time, energy, and resources to make your solution work, but competing priorities, red tape, or limited bandwidth have stalled progress. You need a fresh perspective and a focused partner who can move things forward strategically and efficiently. That’s where I come in.

As a learning and knowledge strategist, I help uncover the right solutions and empower your team to own them—ensuring long-term success, not just short-term fixes.

Since launching my business in 2021, I’ve supported SMBs and global organizations across eight industries, delivering employee and customer-centric learning solutions to thousands of people. My work spans customer enablement, internal onboarding, knowledge hub creation, and cross-functional training.

Before consulting, I worked as a Customer Success Manager, where I saw firsthand how poor knowledge systems and disconnected training harm both customer experience and employee performance. That experience drives my mission: to create solutions that empower teams and support customers across their lifecycle.

Julie wears glasses and a white and black top with a suit jacket, standing in front of a wall of ivy. She is smiling and looking right at the camera.

To do that, I draw from a multidisciplinary approach shaped by real-world practice and continuous learning. My background blends knowledge management, instructional design, information systems, customer success, project management, and business strategy, refined through my proprietary JKG methodology and an MBA focused on Information Systems and Knowledge Management.

From designing global training for AI-driven pharmaceutical tools to streamlining information workflows across departments, I help businesses turn knowledge into a strategic asset.

Let's work together to develop your knowledge as a strategic asset and take your business to the next level. 

Head over to my “Working Together” page to review the JKG process or book a consultation to learn more about how I can help you achieve your retention and engagement goals.