Services
Working Together
You don’t just need training.
You need the right systems, experiences, and strategies to keep your teams aligned, your knowledge accessible, and your customers supported. That’s where we come in.
Here’s how we help organizations transform knowledge into a business advantage:
What I do
Knowledge Audits
Identify gaps, silos, and duplication in your existing knowledge and information flows.
Single Source of Truth (SSOT) Setup
Build a centralized knowledge hub so teams can find what they need, when they need it.
Learning Experience Design (LXD)
Design scalable, engaging learning programs tailored to your people, tools, and goals.
LMS Setup & Content Creation
Organize your learning ecosystem with meaningful, accessible content that supports retention and action.
Customer Enablement Strategy
Equip your support, success, and sales teams with the right tools and knowledge to serve customers with confidence.
Process Implementation
Translate strategy into daily habits and workflows your team can own and sustain.
How I work
Every engagement follows a proven four-phase process that’s flexible enough to meet your unique needs:
Phase 1: Analyze & Align
We assess how your team shares, uses, and finds knowledge today, then define the core challenge together.
Phase 2: Strategy & Design
We co-create solutions through rapid ideation and prototyping, delivering quick wins that can scale over time.
Phase 3: Develop & Empower
Your team helps shape the final solution with support from leadership and ongoing feedback loops.
Phase 4: Deploy, Iterate & Handoff
We launch, evaluate, and fine-tune your solution, then fully transition ownership to your internal team.
What to expect
When we work together, you’ll get:
A clear, detailed report outlining your current gaps and opportunities
A solution design plan with timelines, goals, and implementation steps
Hands-on support through testing, feedback, and delivery
Guidance for long-term sustainability, including optional ongoing support
What I’ll need from you:
Dedicated time from team members and stakeholders
Internal data and feedback, access to SMEs, and customer insights
A budget for tools, materials, and resourcing aligned with your goals
Timelines vary based on project complexity and team availability. Quick wins can be achieved early using agile methods like rapid prototyping and continuous delivery.
Need ongoing help? We offer flexible support options—from one-off consultations to retainer agreements.
Pricing
I offer transparent pricing that supports a variety of engagement styles:
Hourly Support – $45/hour
Ideal for ad hoc strategy sessions, reviews, or short-term guidance.
Daily Rate – $320/day
Great for sprints, workshops, or high-touch support days.
Fixed-Price Projects – Starting at $1,200
A flat fee based on the scope, complexity, and timeline of your project. Perfect when goals and deliverables are clearly defined.
Time & Materials – Flexible billing based on hours worked and tools used
Best for evolving projects with shifting requirements or discovery-driven work.
Not sure which fits? Let’s talk through it and build the right path forward.
Testimonials
“Do you need a superb training developer? Call Julie.
Do you need high quality audio/video productions complete with professional voice overs? Call Julie.
Do you need help in developing complex Knowledge Management solutions, from thought to finish? Call Julie.
Do you need help in designing, implementing, executing and sustaining wide Community Outreach programs and Change Management initiatives? Call Julie.
I had the pleasure to employ Julie and see her in action in all the roles I listed above, and she has been extremely valuable and successful in all projects, from the projects related to an Enterprise Search Engine I was responsible for, to the development of Community Outreach programs to increase penetration and visibility of a KM Program in the Organization, not to mention several multimedia training and communication modules she designed, developed and deployed flawlessly.
I would recommend Julie to any organization that requires top notch services in all the fields Julie can claim expertise in.
”
“Julie Gillespie is one of the best instructional designers I have worked with! She joined our team and immediately set out to learn as much as she could about the team itself as well as the customers for whom the training was being created. She has been incredibly patient and persistent in working with subject matter experts who, in some cases needed to be reigned in and in other cases pried open. She is conscientious and full of great ideas and suggestions. Her recommendations made the training that could have easily been extremely boring, engaging and worthy of advertising. I’m blessed to have found her and to be working with her, not only on some client projects, but also on my own business!”